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Box Office Associate | Concessions Associate

Box Office Associate


The Box Office Associate plays a very important role in this organization and acts as the principle point of welcome to Cinnabar Theater. He/She is to offer the highest levels of customer service to patrons, maximize ticket sales, and have an extensive knowledge of Cinnabar Theater productions and programs.

Essential Duties and Responsibilities:

  • Greet walk in customers, answer the phones and take ticket orders
  • Answer customer inquiries by phone or email
  • Check for seat availability in the system and provide customers with ticketing options
  • Print tickets, ensure that date, time and Show Name are accurately displayed
  • Provide customers with any special information regarding their chosen show or an upcoming one that might be of interest to them
  • Inform customers of special deals or discounts on bundled tickets; make recommendations for subscriptions and upsell where appropriate
  • Process mail orders for tickets
  • Communicate and deal with group sales and all their special needs
  • Conscientiously handle specific ticket issues such as exchanges, wrong performances and refunds while adhering to established policies and procedures and maintaining a high level of customer service
  • Track sales and reserved seat assignments
  • Accurately process cash and electronic transactions; carefully record both and reconcile at the close of each day
  • Reconciling tickets sold against revenue for each day
  • Communicate with Box Office Manager daily and convey special customer needs or problems

Job Requirements:

  • Keen interest in the arts and in particular work of Cinnabar Theater
  • Outstanding customer service skills and congenial personality
  • Excellent organizational skills and ability to multi-task
  • A proven efficient self-starter who enjoys being a team member
  • Strong communications skills and the ability to interact with a wide range of people
  • A calm and efficient manner
  • Strong computer skills, experience in Microsoft Office
  • Experience in dealing with customers both in person and on the telephone
  • Proven ability in cash handling

Desirable

  • Experience in a performing arts venue
  • Experience with Square
  • Experience with computerized ticketing systems (Wintix)

Work Schedule:

  • This is a part time position with some additional hours possible during periods of heavy demand.
  • Primary shifts will be Wednesday through Friday, 11am to 4pm.
  • Evening and weekend hours may be required.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

To apply to this position, please send a resume and cover letter with subject line “BOX OFFICE ASSOCIATE JOB” to jobs@cinnabartheater.org

No phone calls, please!!


Concessions Associate


The Theater Concessions Associate enjoys the active atmosphere created in a busy theater lobby. Adept at working in high-pressure situations, maintaining proper inventory levels and enhancing the customer’s experience. Under the direction of the House Manager, the Concessions Associate is a customer interfacing role that is responsible for selling products at all performances in the lobby of Cinnabar Theater.

Essential Duties and Responsibilities:

  • Work in a Concessions Operation in Lobby of Theater selling wine, cocktails, beer, soda, snacks and treats
  • Give customers excellent customer service to maximize their experience at the theater
  • Process transactions quickly and efficiently, according to procedures
  • Follow procedures for processing monies (cash and credit card sales); end of night report sales report
  • Complete inventory reports and maintain station inventory as directed by House Manager
  • Report needed supplies and materials, or maintenance problems to House Manager
  • Keep concessions areas of the Theater neat and clean, sanitized and organized at all times; prepare the station for the next shift
  • Be aware of safety and emergency procedures and understand staff roles in emergencies
  • Inform House Manager of patron concerns as quickly as possible
  • Other duties as specified by House Manager

Job Requirements:

  • Must have a professional image and ability to keep calm, productive and pleasant in a job that is often fast paced and ever changing, while satisfying customers quickly and efficiently
  • Experience in food service and/or retail is preferred
  • Experience handling monies, working with POS systems and reconciling at end of shift
  • Experience in handling and tracking inventory
  • Excellent computer skills (Microsoft Office) required; POS (Square) preferred
  • Ability to function independently, working under tight deadlines and in a creative but sometimes chaotic atmosphere
  • Background in Performing Arts and/or non-profit organizations preferred
  • Attention to nuance and detail

Work Schedule:

  • This is a part time position with some additional hours possible during periods of heavy demand.
  • Night and weekend hours will be required.
  • Shifts will be scheduled through the House Manager on an as needed basis.
  • Concessions staff must work from set up through closing of the assigned station, which includes cleaning, stocking and preparation of monies for reconciliation of the shift.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

To apply to this position, please send a resume and cover letter with subject line “CONCESSIONS ASSOCIATE JOB” to jobs@cinnabartheater.org

No phone calls, please!!

Cinnabar Theater

Cinnabar Theater