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Policies

TICKETING POLICIES

  • All sales are final. No refunds. To remain accessible and affordable to the community, our ticket prices have consciously been set at the lowest possible price. As a result, there is little margin for error and we cannot offer refunds.
  • Can’t come? Get a tax deduction. If you or someone in your party cannot attend, you can get a tax deduction for the cost of any unused tickets – but you have to inform us in advance. We’ll ask you to return or destroy the unwanted tickets, and then we’ll mail you a donation letter. Please call 707-763-8920 prior to your performance. Office hours are posted below.
  • Can I switch to another day or time? Only subscribers may exchange their tickets for another performance of the same show. See our Subscriber Exchange Form for details.
  • Where are my tickets? Your tickets will be held at the will call window, which generally opens 30 minutes before your show.


SEATING POLICIES

  • Cinnabar is a general admission theater. That means, just like a movie theater, there’s open seating. We open the doors 30 minutes before curtain, and subscribers are invited to choose their seats first. In general, we recommend arriving half an hour early.
  • How can I get reserved seating? Buy six or more tickets and receive reserved seating for that performance. Donate $1,000 and receive reserved seating for an entire year! Please arrive at least 15 minutes before curtain to enjoy this perk or your seats may be relocated.
  • Do you have disabled seating? We are wheelchair-accessible and comply with ADA rules regarding mobility devices. For more information, please call 707-763-8920. Our box office is open weekdays from 10 AM to 3 PM.
  • Does my child need a ticket? Every person needs a ticket to enter the theater. Before bringing your child to a show, please see below.
  • What if I’m late? Please be prompt. Latecomers will be seated at the discretion of the house manager. For certain productions, we may not be able to seat you until intermission. Similarly, if you leave the theater during the performance, you may not be able to re-enter. This isn’t just a matter of courtesy; it protects the safety of the actors, the crew, and your fellow theatergoers.


AUDIENCE GUIDELINES

  • Where can I park? We offer free parking at Cinnabar, but it can be snug for sold-out shows. Please consider carpooling or driving your smallest vehicle. Our parking attendants arrive one hour before curtain; if you arrive earlier, you may be asked to move your car so that we can fit everyone in the lot. Click here for directions to Cinnabar.
  • What should I wear? We want you to feel comfortable, so wear whatever feels good. Our audience members attend in everything from Dior to denim.
  • Can I bring food into the theater? We sell delicious snacks and drinks in our lobby. Patrons may bring these concessions into the theater, but we don’t allow outside food or drink.
  • Can I bring my kids? Every show is different. Every child is different. Please call our box office if you have questions about whether a particular show is appropriate for a particular child. Please no babes in arms.
  • Unplug! The use of cell phones, cameras, or recording devices is strictly prohibited. Please turn off all electronic devices before entering the theater.
  • No smoking. Smoking, including “vaping” or the use of e-cigarettes, is prohibited inside our building and within 20 feet of any entrance.
  • Pets are not permitted in the theater. If you rely on a registered service animal, please inform us when you purchase your seat so that we can properly accommodate you.
  • Please keep perfume to a minimum. Many people are sensitive to perfumes and other scents.


GENERAL POLICIES

  • Just in case… We reserve the right to change dates, titles, or prices at any time so that we can bring you an exquisite experience. In the rare event that Cinnabar cancels a show, we’ll invite you to attend on a different date if possible, or refund the face value of your ticket. Please give us your e-mail address and cell phone number when buying seats, so we know how to reach you in an emergency.
  • Are there service fees? Online and phone sales incur a 10% service fee. Walk in sales incur a $1 flat fee. If tickets are still available at show time, cash sales do not incur a service fee – but ticket prices for some shows may be higher at the door. Service fees cannot be refunded, and will not qualify for a tax deduction if you return your tickets as described above.
  • Can we see your ID? Patrons requesting the senior discount on subscriptions or one of our special prices for youth may be asked to present appropriate identification. Patrons purchasing alcohol in our lobby will be carded if there is any doubt about their age.
  • No retroactive discounts. Occasionally we make special offers, but we cannot apply a discount if you’ve already purchased seats.

 

 

Banner photo Molly Noble, Danielle Cain, and Laura Lowry in 'Enchanted April' (photo by Jeff Thomas)